Refund policy

Returns & Refunds

Orugpsoqudj
Andreas Derr
Dampfbadweg 4, 50667 Köln, Germany
Email: info@orugpsoqudj.store
Phone: +49 221 16820700

Right of withdrawal

Consumers have a statutory right of withdrawal of 14 days from receipt of the goods, without giving any reason (§§ 355, 312g German Civil Code, BGB). A clear statement to info@orugpsoqudj.store is sufficient. You then have a further 14 days to send the goods back.

Goods must be returned complete and, where possible, in their original packaging. A generator or cabin must be returned complete and in its original packaging; a steam generator that has been wired in, and a cabin that has been plumbed, sealed or used, cannot always be returned in a resaleable state. Unused units and accessories in original packaging may be returned within the statutory 14-day withdrawal period. Check the dimensions, the generator output for your cabin volume and your electrical supply before ordering. The direct cost of returning a heavy item is borne by the customer unless it arrived defective, damaged or incomplete, in which case we put it right.

Refunds

Once we have received and inspected the returned item, we confirm the outcome and refund to the original means of payment within 14 days.

Warranty

The statutory warranty (Gewährleistung) applies for 24 months from delivery (§§ 437 ff. BGB). Steam heads, seals, gaskets, hoses, lamps and tank elements wear with use and are stocked as spares — this is normal, not a defect; descale the generator regularly in hard-water areas per the manual. Damage or a hazard from a generator wired by someone other than a qualified electrician or not to the wet-room rules, from a cabin set on an unsound or unsealed floor, from using steam against medical advice, or from a steam head left within reach is not a warranty defect, and a steam shower is for wellbeing, not treatment.