Shipping policy

Shipping

Orugpsoqudj
Andreas Derr
Dampfbadweg 4, 50667 Köln, Germany
Email: info@orugpsoqudj.store
Phone: +49 221 16820700

We ship from Germany across Germany, the rest of Europe and worldwide. The exact rate is shown at checkout before you pay, based on the weight of your order.

Steam showers

Steam shower enclosures and complete cabins are heavy and ship on a pallet; premium two-person cabins ship palletised in multiple cartons. Delivery is kerbside: the carrier brings it to the nearest accessible door, not plumbed, sealed or wired. Set a cabin on a sound, level, sealed floor, have the drain connected by a plumber and the steam generator wired through an RCD by a qualified electrician to the wet-room rules. Generators, aroma oils, seats, squeegees and descaler ship by parcel.

Times

Orders leave us within 1–3 business days. Delivery typically takes 2–5 business days within Germany, 4–10 business days to the rest of Europe and 7–20 business days further afield. Pallet shipments are booked with a freight carrier who calls ahead; allow 5–15 business days.

Customs

Goods are dispatched from Germany. For deliveries outside the EU, any import duty, VAT or clearance fee in the destination country is payable by the recipient.

Damage in transit

Check the packaging before you sign for it, note any damage on the carrier's paperwork and photograph it — that is what makes a claim straightforward.